Summary of the course:

The Total Quality Standards course provides an overview of the history, key concepts, and benefits of implementing total quality standards in an organization. Students will learn about quality management systems, including ISO 9001 and other relevant quality management standards, and how to develop and implement a QMS to meet total quality standards. The course covers quality planning, assurance, and control principles and practices, as well as continuous improvement initiatives and quality metrics and reporting. Through case studies and best practices, students will gain insights into successful total quality initiatives and learn how to apply them to their own organization’s implementation. This course is suitable for quality assurance managers, operations managers, and anyone involved in implementing quality standards and processes in an organization.

Learning outcomes of this course:

1. Understanding the history and development of total quality standards and the key concepts and terminology related to them.
2. Identifying the benefits of implementing total quality standards in an organization.
3. Understanding the basics of quality management systems and ISO 9001 standards.
4. Developing and implementing a QMS to meet total quality standards.
5. Understanding the steps involved in quality planning and developing a quality plan to meet quality objectives.
6. Developing a quality assurance plan and conducting quality audits to continuously improve the QMS.
7. Developing and implementing a quality control plan to ensure product and service quality.
8. Understanding continuous improvement principles and implementing initiatives to ensure ongoing adherence to total quality standards.
9. Developing and implementing a system for measuring and reporting on quality performance.
10. Applying best practices and lessons learned from successful total quality initiatives to the organization’s own implementation.

Who should attend this course:

• Quality Assurance Managers
• Quality Control Managers
• Quality Improvement Managers
• Quality Engineers
• Process Improvement Managers
• Compliance Officers
• Regulatory Affairs Managers
• Production Managers
• Operations Managers
• General Managers or Directors

Course outlines:

1. Introduction to Total Quality Standards:
2. Overview of the history and development of total quality standards.
3. Key concepts and terminology related to total quality standards.
4. Benefits of implementing total quality standards in an organization.
5. Quality Management Systems:
6. Overview of quality management systems (QMS).
7. Understanding ISO 9001 and other relevant quality management standards.
8. Developing and implementing a QMS to meet total quality standards.
9. Quality Planning:
10. Overview of the steps involved in quality planning.
11. Identifying quality objectives and requirements.
12. Developing a quality plan that outlines the processes, procedures, and controls necessary to meet quality objectives.
13. Quality Assurance:
14. Overview of quality assurance principles and practices.
15. Developing a quality assurance plan that ensures quality requirements are met throughout the organization.
16. Conducting quality audits and using the results to continuously improve the QMS.
17. Quality Control:
18. Overview of quality control principles and practices.
19. Developing and implementing a quality control plan that includes testing, inspection, and other methods of ensuring product and service quality.
20. Using quality control data to identify areas for improvement and optimize processes.
21. Continuous Improvement:
22. Overview of continuous improvement principles and practices.
23. Using data and feedback to identify areas for improvement and make changes to the QMS.
24. Implementing continuous improvement initiatives throughout the organization to ensure ongoing adherence to total quality standards.
25. Quality Metrics and Reporting:
26. Overview of quality metrics and reporting.
27. Developing and implementing a system for measuring and reporting on quality performance.
28. Analysing quality data to identify trends and areas for improvement.
29. Case Studies and Best Practices:

• Discussion of best practices and lessons learned from successful total quality initiatives.
• Applying these insights to the organization’s own total quality implementation.