Course Summary:

This course covers the essential skills and knowledge required for the role of Enrolment and Admission Manager. The course is designed to provide an understanding of protocol management, customer service design, database management, and basic communication/media training.

Learning outcomes of the course:

The learning outcomes of the course on Enrolment and Admission Management Essentials are as follows:

1. Understand the principles of protocol management in the context of enrolment and admissions, including managing relationships with internal and external stakeholders, protocol management during events and ceremonies, and best practices for protocol management.
2. Develop skills in customer service design, including identifying and managing customer expectations, designing and implementing customer service strategies, measuring and improving customer service, and understanding the role of customer service in enrolment and admissions.
3. Gain knowledge about database management in enrolment and admissions, including the role of data management, managing and organizing data, data analysis and reporting, and best practices for database management.
4. Develop effective communication skills for enrolment and admissions, including understanding the principles of effective communication, communication skills for enrolment and admissions, media training and interview skills, and crisis communication management.
5. Understand how all of these skills and knowledge areas come together to support effective enrolment and admissions management.
6. Be able to apply these skills and knowledge areas to real-world scenarios and challenges related to enrolment and admissions management.
7. Enhance communication and collaboration skills by learning how to effectively manage relationships with internal and external stakeholders.

By the end of the course, participants should have a solid understanding of the principles and techniques of effective enrolment and admissions management, and be able to apply these skills in their own work to support successful enrolment and admissions outcomes. This course would be beneficial for individuals who work in roles related to enrolment and admissions, such as admissions officers, enrolment managers, and student recruitment professionals.

Who should attend this course?

The titles of individuals who would benefit from attending the course on Enrolment and Admission Management Essentials:

1. Admissions Officers
2. Enrolment Managers
3. Recruitment Professionals
4. Academic Advisors
5. Career Services Professionals
6. Communications Professionals

These individuals would benefit from gaining knowledge and skills in protocol management, customer service design, database management, and basic communication/media training as it relates to enrolment and admissions management. They would also benefit from learning how to effectively manage relationships with internal and external stakeholders in order to support successful enrolment and admissions outcomes.

Duration of the course:

This course can be completed in 2-4 Days,+/-  depending on your needs.

Course Outline:

1. Protocol Management
2. Understanding protocol management in the context of enrolment and admissions
3. Managing relationships with internal and external stakeholders
4. Protocol management during events and ceremonies
5. Best practices for protocol management
6. Customer Service Design
7. Understanding customer service design
8. Identifying and managing customer expectations
9. Designing and implementing customer service strategies
10. Measuring and improving customer service
11. Database Management
12. Understanding the role of data management in enrolment and admissions
13. Managing and organizing data
14. Data analysis and reporting
15. Best practices for database management
16. Basic Communication/Media Training
17. Understanding the principles of effective communication
18. Communication skills for enrolment and admissions
19. Media training and interview skills
20. Crisis communication management